Shipping policy

Shipping Locations

We currently ship Australia-wide. If you’re international, please send us an email at support@thiccsupply.com.au - we’d be happy to discuss how we can accommodate you.

Order Processing Time

We aim to process and dispatch orders within 1–3 business days. During busy periods such as sales or holidays, processing may take a little longer. For pre-sale items, dispatch will occur after the pre-sale period ends, as noted in the product details.

Shipping Time

Once your order has been dispatched, it typically takes 3–7 business days to arrive, depending on your location.

Shipping Costs

We offer FREE standard shipping Australia-wide  on all orders.

Need it sooner? Express shipping is available for $6.95 AUD.

All orders are dispatched within 1–2 business days, and you’ll receive tracking as soon as your order is on the way.

Fast. Simple. No surprises at checkout.

Courier and Tracking

All orders are sent via Australia Post, and you will receive tracking information once your order has been dispatched so you can monitor your parcel’s progress.

Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by Australia Post, public holidays, or unexpected high demand periods such as Christmas. We recommend placing your orders early during peak seasons to avoid disappointment.

Address Accuracy

Please double-check your shipping address before completing your order. We cannot be held responsible for parcels sent to incorrect addresses due to errors made at checkout.

Lost or Damaged Parcels

We use Australia Post’s tracking service to help ensure your order arrives safely. If your parcel is lost or damaged during transit, please contact us within 7 days of the estimated delivery date so we can assist you with lodging a claim.

We encourage you to check tracking updates regularly and notify us promptly if there are any delivery issues. Please note that claim resolution times depend on Australia Post’s investigation process.

If Australia Post confirms the parcel is lost or damaged, we will arrange a replacement or refund as appropriate.